Returns & Exchanges

At Jolly Merch Shop, we want you to love your new fashion finds, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items with original tags. We are committed to ensuring your shopping experience is as joyful as our apparel.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the unworn items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Affix the Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your package, covering any previous shipping marks.

• 4.
  Drop Off and Track

  Drop your package off at any authorized shipping location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.